RETURN & REFUND POLICY

Returns, Exchanges & Refunds

Last Updated: October 30, 2026

At Goodselara, we want you to feel confident when shopping with us.

If something isn't right with your purchase, please contact our customer support team. We will review your request and help determine an appropriate solution under this policy and applicable consumer protection laws.

1. Return Period

Eligible products may be returned within 30 calendar days after delivery.

To qualify, returned products should:

  • Be unused and in their original condition.

  • Include original packaging and included accessories where applicable.

  • Not show damage caused by improper use or handling.

  • Be accompanied by the original order information.

Certain items may be subject to additional restrictions where disclosed before purchase and permitted by applicable law.

2. How to Request a Return

Before sending an item back, please contact:

Email: service@goodselara.com

Please include:

  1. Your full name.

  2. Your order number.

  3. The product you wish to return.

  4. The reason for the return.

  5. Clear photos or videos if the item is damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions if the return is approved.

Please do not send products to our business registration address unless specifically instructed.

The appropriate return destination will be provided after your request has been reviewed.

3. Preference-Based Returns

If you wish to return an eligible product because you changed your mind, selected the wrong phone model, or no longer need the item, you may request a return within the applicable return period.

Customers are responsible for the return shipping costs for preference-based returns.

Original shipping charges, if any, are generally non-refundable unless required by applicable law.

Please check your phone model carefully before ordering, as compatibility is based on the specific device selected.

4. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, incorrect, or materially different from its description, please contact us as soon as reasonably possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos showing the problem.

After reviewing the information, we will provide an appropriate solution, which may include:

  • A replacement product.

  • A refund.

  • An approved return at no additional return shipping cost to you.

We will not require customers to pay return shipping for confirmed products that arrived damaged, defective, or incorrect.

5. Refund Processing

Once an approved returned product has been received and inspected, we will notify you of the refund decision.

Approved refunds are generally issued to the original payment method within 5–10 business days after inspection and approval.

Please note that your bank, credit card issuer, or payment provider may require additional time before the refunded amount appears in your account.

If your refund has not appeared after the expected processing period, please contact us.

6. Exchanges

If you received an incorrect or defective product, please contact our support team for assistance.

Where an exchange is appropriate and the replacement is available, we will explain the available options.

For preference-based exchanges, customers may need to return the original eligible product and place a new order.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not entered fulfillment may generally be canceled.

Once an order has been dispatched, it cannot be canceled through the pre-shipment cancellation process. However, you may still request an eligible return after delivery.

We do not impose an automatic cancellation fee for eligible cancellations.

If an order is successfully canceled after payment, the applicable refund will be issued to the original payment method.

8. Non-Eligible Returns

A return request may be declined when:

  • The product shows damage caused by misuse or improper handling.

  • The item has been altered or intentionally damaged after delivery.

  • The product is returned outside the applicable return period without an exception required by law.

  • The item does not meet the disclosed return eligibility conditions.

These restrictions do not affect your rights regarding products that arrive defective, damaged, incorrect, or not as described.

9. Refund Questions

If you have questions about an existing return or refund request, please contact us with your order number.

We aim to provide clear updates throughout the process.

10. Contact Information

Brand: Goodselara

Legal Company Name: Shaoyang Chendou Technology Co., Ltd.

Email: service@goodselara.com

Phone: +86 17531643778

Service Hours: 9:00 AM – 6:00 PM

Business Address:

Room 507, Building 4, Lane 11, Ziyuan Community, Zhuangyuanzhou Subdistrict, Beita District, Shaoyang, Hunan Province, China.

Thank you for shopping with Goodselara.