SHIPPING POLICY

Shipping & Delivery Information

Last Updated: October 30, 2026

At Goodselara, we aim to make order fulfillment and delivery as straightforward as possible.

This Shipping Policy explains how orders are processed, what shipping costs apply, and what to expect after placing an order.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing includes order verification, product preparation, and fulfillment arrangements.

During holidays, promotional periods, or unusually busy periods, processing may take longer.

2. Estimated Delivery Time

Our estimated delivery time is:

10–20 days after shipment.

Please understand that this is an estimate rather than a guaranteed delivery date.

Actual delivery times may vary depending on:

• Destination and local delivery conditions.

• Carrier transportation schedules.

• Customs inspections and clearance.

• Weather conditions.

• Public holidays.

• Other unexpected logistics disruptions.

3. Shipping Fees

We offer free standard shipping on qualifying orders.

Orders of $39 or more: FREE standard shipping.

For orders below $39, applicable shipping charges will be displayed at checkout before payment is completed.

Please review your final order total before confirming your purchase.

4. Shipping Destinations

Available shipping destinations and delivery options are displayed during checkout.

Shipping availability may vary depending on the destination and product.

If a destination is unavailable, the checkout system may prevent the order from being completed.

5. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information when available.

Tracking updates may take several days to appear after the carrier receives the package.

Please allow some time for the carrier's system to update.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check:

• Recipient's full name.

• Street address and building number.

• Apartment or unit number, where applicable.

• City, state, and ZIP code.

• Contact telephone number.

If you notice an address error, contact us immediately at service@goodselara.com.

We will try to make corrections before fulfillment or dispatch, but changes cannot be guaranteed once an order has entered the shipping process.

7. Delayed or Missing Packages

If your package has not arrived within the estimated delivery period, please contact us.

If tracking information remains unchanged for an extended period or a shipment appears to be lost, our customer support team will review the available tracking information and work with the relevant logistics provider to investigate.

If tracking shows delivered but you have not received the package, please check:

• Your mailbox or designated delivery area.

• Your front door or other safe delivery locations.

• With household members or neighbors.

• With the local carrier, if appropriate.

If the package is still missing, contact us so we can review the situation.

8. Damaged or Incorrect Deliveries

If your order arrives damaged or contains an incorrect product, please contact us at service@goodselara.com.

Include your order number and clear photographs of the item and packaging where possible.

We will review your request and provide an appropriate resolution.

9. Shipping Origin and Fulfillment

Orders may be fulfilled through our own or partner fulfillment facilities depending on inventory availability and delivery destination.

The actual shipping origin may vary.

We do not guarantee domestic U.S. dispatch unless specifically stated on the relevant product listing.

10. Contact Information

For shipping assistance, please contact:

Goodselara

Email: service@goodselara.com

Phone: +86 17531643778

Service Hours: 9:00 AM – 6:00 PM

Business Address:

Room 507, Building 4, Lane 11, Ziyuan Community, Zhuangyuanzhou Subdistrict, Beita District, Shaoyang, Hunan Province, China.